Widerrufsrecht

Returns & Exchanges

Returns & Exchanges Policy

If you are not completely satisfied with the product you received, you can return or exchange items purchased through hildthread.com within 30 days of receipt. Please note that late applications may not be accepted.

What is the Returns & Exchanges Policy?

1. Limited-time sale items, nightgowns, bras, corsets, bodysuits, bras, bra sets, panties, shapewear, stockings, nude bras, sale items, and jewelry are not covered under warranty and cannot be returned or exchanged.

2. All returned or exchanged items must be in brand new condition, unworn, undamaged, unwashed, and retain all original tags and packaging. Otherwise, the buyer will be responsible for all related costs, and no refund will be issued.

3. Any address on the package is not an authorized return address. We will not accept return packages to addresses not authorized by our customer service representative.

4. No signature is required for returns! Please do not add a signature service, otherwise we may not be able to receive the package, which will delay your refund process. 5. Please do not send any letters to the return address for inquiries. We will automatically discard such letters. The best way to communicate and resolve issues is to contact us via email. Our contact information is: ryburnmeineke487@outlook.com

Order Cancellation

If you wish to cancel your order, please contact us (ryburnmeineke487@outlook.com) and provide your order number and reason for cancellation.

For orders that have not yet shipped but need to be cancelled, we will provide a full refund.

If the order has already shipped, we will not accept cancellation requests. Please request a return upon receiving the package.

Generally, you will receive a refund within 5 to 15 business days. (If you have not received a refund within 30 days, please contact us via email.)

Return and Exchange Process

All returned and exchanged items must be in brand new condition, unworn, undamaged, unwashed, and all original tags must be intact and in the original packaging. Otherwise, the buyer will be responsible for all related costs, and no refund will be given.

Items can be returned or exchanged within 15 days of receipt. Please note that late applications will not be accepted.

Return shipping costs are the responsibility of the customer (including order shipping fees).

We do not accept returns without prior notice.

Step 1: Please contact our customer service representative at ryburnmeineke487@outlook.com to obtain return authorization and a return address, and include your order number and reason for return in the email.

Step 2: After receiving your exchange/return request email, our customer service representative will send you exchange/return instructions via email. Please follow the instructions to complete the exchange/return process.

Step 3: After receiving your package, we will process your refund or exchange within one week. Once the refund or exchange is processed, we will notify you by email, and the refund will be returned to your original payment account. Typically, you will receive your refund within 5 to 15 business days. (If you haven't received your refund within 30 days, please contact us via email.)

Note:

1. hildthread is not responsible for packages lost, damaged, or missing during return shipping. You can contact the shipping company to file a claim.

2. Please carefully inspect returned items before sending them out. We are not responsible for returns of non-hildthread brand items. We cannot process refunds until you contact the shipping company to confirm the correct return address or the correct returned item.

Contact Us

If you encounter any problems, please feel free to email ryburnmeineke487@outlook.com.